Frequently Asked Questions

Most restaurants are up and running within 24-48 hours. The setup process is simple — we integrate with your existing systems (POS, phone, distributors), configure the AI to match your restaurant's specific needs, and you're ready to go. No hardware changes or complicated installation required.

No special equipment needed. Atlas works with your existing systems. We integrate with most major POS systems, your current phone lines, and can connect to your distributor accounts. If we don't currently integrate with a specific system you use, let us know — we're constantly adding new integrations.

That's perfectly fine! Our team handles all the technical setup. You just need to provide some basic information about your restaurant (hours, menu highlights, common questions). The AI does the rest. We also provide easy-to-use dashboards that any team member can navigate.

The free trial lasts 30 days from when you sign up. During this time, you have full access to all features with no credit card required. This gives you enough time to see real results — like recovered missed calls and estimated cost savings. Most restaurants see significant value within the first week!

Absolutely! Every customer gets a dedicated onboarding specialist who walks you through the entire setup process. We're available via phone, email, and chat. Most setups are complete within 24-48 hours, and we're here to help every step of the way — from connecting your POS to customizing your AI responses.

We train the AI on your specific restaurant information — your hours, menu items, pricing, location, and common questions. It uses natural language processing to understand what customers are asking and respond appropriately. You can also customize responses to match your restaurant's voice and personality.

Yes! The AI automatically detects the language the customer is using and responds in kind. We support English, Spanish, Mandarin, and many other languages out of the box. The more interactions it has, the better it becomes at understanding and responding.

The AI is designed to sound natural and helpful — not to trick customers, but to provide immediate assistance. Many customers actually prefer quick text responses over waiting for a call back. You can customize whether the AI identifies itself or uses your restaurant's name.

The AI is smart, but it's not perfect. If it encounters a question it can't handle or detects a complex issue, it will notify your designated staff member via text or email so they can step in. You can also set rules for what types of inquiries should always go directly to your team.

When customers ask about ordering or making a reservation, the AI automatically sends them a direct link to your online ordering system or reservation page. We can integrate with Toast, Ovation, OpenTable, Resy, and most other ordering platforms. This means instant conversion — customers can order or book right from their text conversation.

Yes! You get a full dashboard showing every interaction the AI has with customers. You can review and approve responses, make edits, and see analytics on response times and customer satisfaction. You can also set up notifications for certain types of interactions so you never miss an important conversation.

We integrate with all major restaurant POS systems including Toast, Square, Clover, Lightspeed, TouchBistro, Toast, and many others. We also work with custom and lesser-known systems through our flexible API. Contact us to confirm we work with your specific POS.

Our AI typically achieves 85-95% accuracy for day-to-day forecasting. It gets smarter over time as it learns your restaurant's specific patterns — seasonality, event days, weather impacts, and trends. Most customers see significant improvements within the first 30 days as the system learns your data.

Yes — but recommendations, not orders. The system analyzes your sales, inventory, and pricing to suggest exactly what to order, how much, and when. You review and approve every order. It's like having a brilliant purchasing manager who does the heavy lifting but keeps you in control.

Most customers complete their entire ordering process in just 15-20 minutes instead of the hours it typically takes. The AI does the heavy lifting — analyzing your inventory, comparing distributor prices, and creating draft orders. You simply review and approve. It's purchasing on autopilot!

Most restaurants see 3-8% profit savings within the first 30-60 days. This comes from better pricing through distributor comparison, reduced waste from accurate forecasting, and less over-ordering. The exact savings depend on your current purchasing processes, but even a small 3% improvement on a $500K annual food budget means $15,000 back in your pocket!

Try Atlas completely free for 30 days. No credit card required to start. You'll have full access to all features during the trial. At the end, if you love it (and we think you will), you can continue with a paid plan. If not, simply let us know and that's it — no hard feelings, no hidden fees.

Absolutely not. What you see is what you get. Pricing is transparent and includes everything: the AI software, integrations, support, and updates. No per-message fees, no overage charges, no surprises. We believe in straightforward, honest pricing.

Yes! We don't lock you into long-term contracts. You can cancel at any time with no penalties or hassle. We want you to stay because you love the results, not because you're forced to. Most customers stay because the ROI is so clear.

Absolutely. We take security seriously. Your data is encrypted both in transit and at rest. We meet SOC 2 and PCI compliance standards. We never sell your data, and you retain full ownership. Your customer information and business data belong to you — always.

Your data is yours. At any time (including after cancellation), you can request a full export of your data. After cancellation, we retain your data for 30 days in case you change your mind, then securely delete it unless you request otherwise.